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We hope you will give us another opportunity to create a better experience. We actually have a state-of-the-art filtration system and when there are several guests smoking in our main casino it can become smoky, however we are pleased to offer our separate non-smoking casino and non-smoking restaurants. Please understand that we feel that based upon our high quality of products and services, our prices are adequate. We are very sorry you were disappointed in our restaurant prices. I trust you would enjoy one of these fabulous remodeled rooms which offer a refrigerator, coffee maker and safe. We are also excited about our remodeled South Tower rooms. I’m pleased to mention that we are updating our rooms with fresh paint, new carpeting and mattresses where needed, some new furnishings and other projects which we will continue through 2020. We recently celebrated our grand opening of our Marketplace and reopening of Starbucks and have many other exciting projects that we are currently working on and planned in the near future including new casino carpeting, renovating North Tower elevators and improvement to the main entrance to our casino. We have a regular maintenance and special projects program in place in an ongoing effort to keep our property up-to-date. We are delighted to learn that you enjoyed the river view and found our staff to be friendly, however we are very sorry to learn that you didn’t fully enjoy your stay. Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin.

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